All orders are processed within 24-48 hours, Monday-Friday. Orders placed on Saturday-Sunday or on ANY major holiday will be processed the next business day. Most orders are shipped FedEx, UPS or US Postal Service. If we discover a delay in your shipment, we will do our best to contact you. In most cases, if a product is not available to ship immediately, it is placed on backorder. Backorders will not be charged until your order is ready to ship - except for orders paid through PayPal.com. Payments made through PayPal.com will be charged immediately. Direct Offroad has no control over this.
All Shipping quotes apply to the United States (Lower 48 States) only. For Shipping outside this area please contact us for shipping rates. FREE SHIPPING applies to the United States (Lower 48 States) only. Shipping charges will apply to all other regions. Items marked with Freight DO NOT qualify for FREE SHIPPING.
If you have special shipping requirements, please contact us. For International Orders please contact directly before placing any orders. You can Login to check Order Status & Tracking Information.
All returns must have an RGA # & the original sales receipt must accompany returns.
We accept returns for exchange or refund 5 calendar days after delivery of the product. At our sole discretion after 5 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
If an item is received damaged or is incorrectly shipped by us please contact us immediately.
Refunds are contingent upon inspection of item(s) once we receive it. There is a 20% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 5 days if you intend to return ANY item back to our store. Items returned to us AFTER 5 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
Shipping costs are non refundable.
Request an RGA # by contacting Direct Offroad with your invoice number and reason for return. After you have sent an RGA request a customer service representative will be in contact with you shortly with your RGA #.
All prices are in USD.